This explains what happens after a return makes it back to us, how long a refund actually takes, and what to do if it seems to be taking too long. For how to send something back in the first place, see our separate Return Policy.

All amounts here are in CAD ($). We currently operate only within Canada, and this policy applies to Canada at this time.

From Inspection to Refund

Once your return physically arrives, our team checks it against our return conditions: unused, complete with tags, packaging, and dust bag, no signs of wear. You’ll get an email once that’s done letting you know if your refund is approved or, less commonly, declined, along with why.

Approved refunds go back to the exact payment method used on the original order. We can’t send it to a different card, account, or method.

As covered in our Return Policy,If an item arrives damaged, defective, incorrect, or materially different from what was ordered, we will be responsible for the return shipping costs and will provide appropriate return instructions with a prepaid return label where applicable.

For returns due to a change of mind, personal preference, ordering the wrong size, or any other reason not caused by an error on our part, the customer is responsible for the return shipping costs.

If a delivery is refused by the recipient for reasons that have nothing to do with damage, a courier error, or a mistake on our end, we may deduct the original outbound shipping charge from your refund.

Timing

Once we’ve received and inspected your return, expect your refund to be processed on our end within 10 business days. After that, it’s down to your bank or payment provider, which can take a bit longer to actually post the funds. If it’s been a while, check your statement directly and ask your bank or provider about their processing timelines first. Still stuck? Email support@highfashionhandbags.store and we’ll dig into it with you.

When a Refund Isn’t Full

Sometimes only a partial refund applies, for example if an item comes back with light handling that doesn’t disqualify the return outright but does affect its resale value. We’ll always explain the reasoning in your refund confirmation email.

If your order used a discount code or promo, your refund reflects what you actually paid after that discount, not the original list price.

Getting Confirmation

Once processed, you’ll get an email with the amount refunded, the payment method it went to, and the date. Worth holding onto if you ever need to follow up with your bank.

Questions about a refund in progress, or one you’ve already received? We’re glad to help sort it out.

Business Name: HighFashion Handbags
Email: support@highfashionhandbags.store
Phone: +1 416-444-9857
Business Address: 30 Lesmill Rd #3 North York, ON M3B 2T5 Canada
Customer Support Hours: Monday to Saturday, 10:00 AM to 5:30 PM
Time Zone: GMT-05:00 (Toronto, ON, Canada)
Live Chat: Available 24/7

You’re also welcome to reach out through our Contact Us page for any further assistance you might need.