Welcome to the High Fashion Handbags FAQ page. Below you’ll find answers to the questions we hear most often about our bags, ordering, shipping, returns, refunds, and payments.
We are currently operating only within Canada, and all of our policies apply to Canada at this time.
Before You Order
Q: What does High Fashion Handbags sell?
A: Shoulder bags with new styles added regularly.
Q: What materials are your bags made from?
A: All of our bags are made from synthetic materials. None are made from genuine animal leather. Check the individual product page for details on a specific style.
Q: Will my bag look exactly like the photos?
A: We photograph everything as accurately as possible, though screen settings can affect how colour appears, and some textured finishes can show slight variation in sheen between individual pieces.
Q: An item shows “Out of Stock.” Will it come back?
A: Sometimes, though it depends on the style. Feel free to contact us if there’s a specific piece you’re hoping to get.
Orders & Shipping
Q: Where do you ship?
A: Within Canada only.
Q: What’s the shipping cost?
A: A flat rate of $24.95 CAD on every order.
Q: How long until my order arrives?
A: Processing takes 1 to 3 business days, and transit generally takes another 5 to 6 business days. Most orders arrive within 6 to 9 business days total.
Q: Can I cancel or change my order?
A: Yes, as long as it hasn’t entered fulfillment yet. Contact us right away if you need to.
Q: How do I track my order?
A: You’ll receive a tracking link by email once your order ships, and you can also check status on our Track Your Order page.
Returns & Refunds
Q: Can I return a bag if I change my mind?
A: Yes, within 30 calendar days of delivery, as long as it’s unused and meets the conditions in our Return Policy.
Q: Who pays for return shipping?
A: The customer covers return shipping in all cases, including damaged, defective, or incorrect items. We don’t provide prepaid labels.
Q: How do I send a return back to you?
A: By mail only. We’re not able to accept drop-off returns or courier pickups.
Q: How long do refunds take?
A: Approved refunds are processed within 10 business days of us receiving and inspecting the return. See our Refund Policy for full details.
Q: Do you offer exchanges?
A: Not directly. Return the item and place a new order for the colour or style you’d prefer.
Q: My bag arrived damaged. What do I do?
A: Contact us within 48 hours of delivery with your order number, photos of the item and packaging, and a short description of the issue.
Payments
Q: What payment methods do you accept?
A: Visa, Mastercard, American Express, Discover, and PayPal.
Q: Is checkout secure?
A: Yes, all payments are processed through trusted third-party processors. See our Payment Policy for more.
Q: Do I need an account to order?
A: No, guest checkout is available.
Contact Information
Business Name: High Fashion Handbags
Email: support@highfashionhandbags.store
Phone: +1 416-444-9857
Business Address: 30 Lesmill Rd #3 North York, ON, M3B 2T5, Canada
Customer Support Hours: Monday to Saturday, 10:00 AM to 5:30 PM
Time Zone: GMT-05:00 (Toronto, ON, Canada)
Live Chat: Available 24/7
Still have a question? Visit our Contact Us page.