We want you to feel good about every bag you order from High Fashion Handbags. Here’s how returns actually work, what qualifies, and what to expect.
All figures in this policy are listed in CAD ($). This policy sits on top of, and doesn’t take away from, your statutory rights as a Canadian consumer under applicable federal and provincial consumer protection laws. We currently operate only within Canada, and this policy applies to Canada at this time.
How Returns Work
Returns can only be sent back to us by mail. We don’t offer drop-off returns or courier pickups, and there’s no other way to process a return outside of mailing it in.
Return shipping is always the customer’s responsibility, no matter the reason for the return, including a damaged, defective, or incorrect item. We don’t issue prepaid return labels or arrange pickups under any circumstance.
Before you send anything back, email us at support@highfashionhandbags.store to get return authorization first. That way we can confirm your item qualifies and send you the correct return address and instructions. Please don’t ship anything to our business address without this step first, since unauthorized returns can be delayed or refused on arrival. Use a mail service with tracking too, since we can’t process a return we can’t confirm was actually sent.
What Qualifies for a Return
You have 30 calendar days from the date your order shows as delivered to request one, and requests after that window generally can’t be accepted.
Eligible reasons include an item that arrived damaged, a defective piece such as a broken zipper or clasp, us sending the wrong product or style, or simply changing your mind. Whatever the reason, the item itself needs to check out on inspection: unused, no wear, scuffing, or scent transfer, all original tags and the dust bag included, and no signs of damage or alteration. You’ll also need proof of purchase or a valid order number.
Items that don’t meet these conditions may be sent back to you without a refund, or may only qualify for a partial refund depending on their condition.
What’s Not Eligible
Items that have been used or show signs of handling, anything missing its original tags, packaging, or dust bag, damage caused by misuse after delivery, returns sent by any method other than mail, and requests made after the 30-day window has closed are all outside the scope of this policy.
No Restocking Fee
Restocking Fee: $0.00 CAD. We don’t charge one on any approved return, whatever the reason.
No Exchanges, But Easy Reordering
We don’t do direct one-to-one exchanges right now. If you want a different colour or style, return the eligible item under this policy and place a new order separately.
Changing Your Mind Before It Ships
If you’d rather cancel outright instead of waiting to return something, contact us as soon as possible. This only works before your order enters fulfillment. Check our Shipping Policy for our typical processing timelines.
After Your Return Arrives
Once your item is back with us, our team inspects it against the conditions above. For how that turns into an actual refund, and how long it takes, see our separate Refund Policy.
Not sure if your item qualifies? Just ask, we’re happy to walk you through it.
Business Name: High Fashion Handbags
Email: support@highfashionhandbags.store
Phone: +1 416-444-9857
Business Address: 30 Lesmill Rd #3, North York, ON, M3B 2T5, Canada
Customer Support Hours: Monday to Saturday, 10:00 AM to 5:30 PM
Time Zone: GMT-05:00 (Toronto, ON, Canada)
Live Chat: Available 24/7
You can also reach out anytime through our Contact Us page.